FAQ's: What's the next step?



  • What should I do at the scene of the accident?

    If there are no injuries, drive your vehicle to a safe area. Call 9-1-1 immediately if anyone has been injured. Exchange your names, addresses, insurance company names, policy numbers and driver’s license numbers. Obtain the names and contact information of any witnesses. It is also recommended to take photos of all vehicles involved as well as the location and surroundings of the collision for future reference.

  • I've been in an accident and my car requires repairs, what should I do?

    If there are no injuries, drive your vehicle to a safe area. Call 9-1-1 immediately if anyone has been injured. Exchange your names, addresses, insurance company names, policy numbers and driver’s license numbers. Obtain the names and contact information of any witnesses. It is also recommended to take photos of all vehicles involved as well as the location and surroundings of the collision for future reference.

  • Will I be given a replacement vehicle?

    In most cases, we can provide you with a replacement vehicle. You must be 19 years of age, have a valid driver’s license, and a credit card. Your credit card won’t be charged and will only be used for security purposes. If you require a larger vehicle, we can arrange the rental if you have purchased loss-of-use coverage in your insurance policy.

  • Do I need to make an appointment?

    At Driven Auto Body, there is no need for you to make an appointment. Visit your nearest Driven location and we will look after you right away. Make sure to bring your claim number and insurance papers with you.

  • Do I need to keep in contact with my insurance adjuster?

    Once you drop off your vehicle, Driven will take care of the insurance relations. We will work closely with your insurance company and provide them with all the information they need to process your claim.

  • How long will it take to repair my vehicle?

    The amount of time it takes to repair your vehicle depends on a number of variables. Once your vehicle has been throughly inspected and the parts have been confirmed, we will be able to provide you with an estimated completion date.

 

The most important thing to keep in mind is Driven Auto Body is here to answer any questions or concerns you may have. Before, during and after the repair process of your damaged vehicle. We want you to be completely satisfied with the entire process.